SAP Application Support Specialist

 

About ReadSoft

At ReadSoft, we specialize in software to help organizations automate their business document processes. Our customers benefit from faster and less expensive document processing, and better control over business-critical information that is directly integrated into their ERP system. As such, the return on investment for a ReadSoft solution is usually less than one year. ReadSoft has the most widely used solution for invoice processing in the world with more installations than the rest of the market combined.

ReadSoft is a fun company to work for – high-tech, easy going and international. Although we are spread out over 16 countries, we still like to think that we share a familiar, relaxed and friendly working atmosphere.
We work with cutting-edge technology and our know-how and expertise are our foremost assets. In order to continually develop, we believe that it is important to have fun at work and allow people to develop and grow, both professionally and personally.

ReadSoft provides a comprehensive benefits program which includes: 100% Employer-paid health insurance, dental insurance, life insurance, LTD, STD, FSA, 401K and relocation allowance. ReadSoft has been voted one of the top 50 places to work in the City of New Orleans by City Business magazine each year for the past 5 years. 

About the position

The SAP Application Support Specialist provides high level functional and technical support to resolve application issues for customers using ReadSoft products within SAP R/3 and Java applications. Employee will become an expert able to identify, troubleshoot and resolve software-related issues .This position is located in New Orleans, LA and will report directly to the Director of Customer Care Services.

Please note that this is NOT a call center position. This position provides high-level functional and technical support to customers and their support personnel. Depending on the performance and desire of the employee, this role may include software development tasks and/or product training for customers and installations.

General responsibilities include:

  • Register and document support cases in our customer relationship management system
  • Maintain good and consistent communication with customers
  • Answer questions and troubleshoot product issues with focus on problem resolution
  • Monitor and manage the progression of customers cases through to closure
  • Take part in the team effort to continuously improve work routines, processes and product knowledge in the Customer Care Services department

About the candidate:

  • Bachelors’ degree or higher in Computer Science, ISDS, CIS or Business Administration with a CS or MIS option.
  • Experience in the SAP database environment
  • Experience in procedural programming languages
  • Ability to think logically and quickly evaluate probable causes of a problem and to solicit additional information from the customer.
  • General knowledge of information systems and general business terms
  • Knowledge of business accounting preferable
  • Excellent verbal and written skills
  • Ability to work independently and prioritize and complete tasks with minimal supervision and as a team player

Application Instructions:

Qualified applicants can apply online at:

http://delta.hr-manager.net/ApplicationInit.aspx?ProjectId=100779&DepartmentId=7450&SkipAdvertisement=true