SAP Application Support Specialist

 

About the Position:

The SAP Application Support Specialist provides high level functional and technical support to resolve application issues for customers using ReadSoft products within SAP R/3 and Java applications. Employee will become an expert able to identify, troubleshoot and resolve software-related issues .This position is located in New Orleans, LA and will report directly to the Director of Customer Care Services.

Please note that this is NOT a call center position. This position provides high-level functional and technical support to customers and their support personnel. Depending on the performance and desire of the employee, this role may include software development tasks and/or product training for customers and installations.

General responsibilities include:

  • Register and document support cases in our customer relationship management system
  • Maintain good and consistent communication with customers
  • Answer questions and troubleshoot product issues with focus on problem resolution
  • Monitor and manage the progression of customers’ cases through to closure
  • Take part in the team effort to continuously improve work routines, processes and product knowledge in the Customer Care Services department

About the candidate:

  • Bachelors’ degree or higher in Computer Science, ISDS, CIS or Business Administration with a CS or MIS option
  • Experience in the SAP database environment
  • Experience in procedural programming languages
  • Ability to think logically and quickly evaluate probable causes of a problem and to solicit additional information from the customer
  • General knowledge of information systems and general business terms
  • Knowledge of business accounting preferable
  • Excellent verbal and written skills
  • Ability to work independently and prioritize and complete tasks with minimal supervision and as a team player

Application Instructions:

Qualified applicants can apply online at:

http://delta.hr-manager.net/ApplicationInit.aspx?ProjectId=100779&DepartmentId=7450&SkipAdvertisement=true